Welcome to the Selloura Help Center ✨
We’re here to make your shopping journey simple, smooth, and stress-free. Below you’ll find answers to common questions, along with resources to help you with orders, payments, deliveries, returns, and more.
🔹 Ordering
How do I place an order?
- Browse products, add them to your cart, and proceed to checkout.
- Fill in your shipping details and choose your preferred payment method.
- Once placed, you’ll receive an order confirmation email/SMS.
Can I change or cancel my order?
- Yes, orders can be changed/canceled within a limited time after purchase (before shipping). Contact our support team as soon as possible.
🔹 Payments
What payment methods do you accept?
- Credit/Debit Cards
- Net Banking
- UPI / Wallets
- Cash on Delivery (where available)
Is my payment secure?
- Absolutely. Selloura uses trusted, encrypted gateways to keep your data safe.
🔹 Shipping & Delivery
When will my order arrive?
- Standard delivery: 3–7 business days (depending on location).
- You’ll receive tracking details once your order is dispatched.
Do you charge for shipping?
- Shipping is free on select orders. Charges (if any) will be shown at checkout.
🔹 Returns & Refunds
Can I return a product?
- Yes! We offer hassle-free returns within 7 days of delivery (conditions apply).
- Items must be unused, undamaged, and in original packaging.
When will I get my refund?
- Refunds are processed within 5–7 business days after inspection.
🔹 Account & Support
Do I need an account to shop?
- You can shop as a guest, but creating an account makes tracking, returns, and repeat purchases much easier.
How can I contact support?
- Email: support@selloura.com
- Live Chat: Available 9 AM – 9 PM IST
- Phone: +91-XXXXXXXXXX
💡 Still Need Help?
If you couldn’t find your answer here, don’t worry. Our support team is just a click away. We’re here to help you 7 days a week.