At Selloura, we want you to love your shopping experience. While we do offer returns and refunds, they are subject to certain terms and conditions to ensure fairness and product quality.

🔹 Returns

• Products can be returned within 7 days of delivery only if they are damaged, defective, or incorrect at the time of arrival.

• To be eligible, items must be unused, unwashed, and in their original packaging with tags intact.

• Certain products (personal care, hygiene-related items, customized products, clearance sale items) are non-returnable.

🔹 Refunds

• Refunds are not issued for change of mind, wrong size/color choice, or buyer’s remorse.

• Once we receive and inspect your returned item, we will notify you of approval or rejection of your refund request.

• Approved refunds will be processed as:

  • Store Credit / Coupon Code (preferred & faster option).

  • Bank/Original Payment Method (only in rare approved cases, within 7–10 business days).

🔹 Exchanges

• Wherever possible, we may offer a replacement or exchange instead of a refund.

• Exchanges are subject to stock availability.

🔹 Cancellations

• Orders can be cancelled only before dispatch. Once shipped, cancellations are not possible.

🔹 Important Notes

• All return shipping costs are the responsibility of the customer (unless the product is defective or incorrect).

• Refund approval is solely at the discretion of Selloura after inspection.

• Misuse of the return/refund policy may result in refusal of future services.