Last updated: 23 August 2025
Welcome to Selloura (“Selloura”, “we”, “us”, “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit selloura.com (the “Site”) or interact with our services.
If you do not agree with this Policy, please do not use the Site.
1. Who We Are & How to Contact Us
Controller/Operator: Selloura
Email: sellourastore@gmail.com
You can contact us at the email above for any privacy questions, requests, or complaints.
2. Information We Collect
2.1 Information you provide to us
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Account & profile: name, email, password, phone (if you choose to share), shipping/billing address.
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Orders & support: items purchased, delivery details, support messages, returns.
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Marketing preferences: newsletter opt-in/opt-out.
2.2 Information collected automatically
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Usage & device data: IP address, browser type/version, device identifiers, pages viewed, time on page, referring/exit pages, general location derived from IP.
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Cookies & similar tech: cookies, local storage, pixels, and tags used for site functionality, analytics, and advertising. See Cookies & Tracking below.
2.3 Information from third parties
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Payments: limited payment metadata from our payment processors (e.g., success/failure, masked card info). We do not store full card numbers.
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Analytics & advertising partners: aggregated insights (e.g., page performance, ad conversions).
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Logistics: shipping and delivery updates from couriers.
3. How We Use Information
We use information to:
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Provide, operate, and improve the Site, products, checkout, and customer support.
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Process orders, payments, shipping, returns, and warranties.
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Personalize content (e.g., show relevant products, remember preferences).
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Measure performance and run analytics to improve the Site.
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Show, measure, and improve our advertising (including interest-based ads where permitted).
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Communicate with you about orders, account, service notices, and—if you opt in—marketing.
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Detect, prevent, and address fraud, abuse, and security incidents.
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Comply with law and enforce our terms.
4. Cookies & Tracking
We use the following categories:
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Essential cookies: required for login, cart, checkout, and security.
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Analytics cookies: help us understand usage and improve performance.
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Advertising cookies: enable interest-based ads and measurement.
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Functional cookies: remember preferences like language or currency.
You can control cookies via your browser settings and, where applicable, our cookie banner. For ads/analytics controls:
5. Advertising & Analytics Partners
We may use Google AdSense/Ads and Google Analytics (or similar services). These partners may set cookies and collect identifiers, IP address, device info, and page interactions to provide analytics, ad personalization, and measurement. You can limit personalized ads using the links above or your device settings.
6. Payment Processing
Payments are processed by third-party providers. We receive limited information to confirm payment and fulfill orders. Your full payment details (e.g., complete card number) are handled by the processor and are not stored by us.
7. Sharing of Information
We may share information with:
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Service providers (hosting, security, payments, email, analytics, advertising, couriers, customer support) under contracts that protect your data.
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Business transfers (e.g., merger, acquisition, asset sale).
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Legal reasons (complying with laws, responding to lawful requests, protecting rights/safety).
We do not sell personal information for money. Where required, we provide choices related to “sharing” for cross-context behavioral advertising.
8. Data Retention
We retain information only as long as necessary for the purposes above:
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Orders & invoices: up to 7 years (for accounting/tax/defense of claims).
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Accounts: until you delete your account or after 2 years of inactivity (whichever is sooner), unless we must keep data longer for legal reasons.
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Marketing data: until you unsubscribe or request deletion.
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Cookies/analytics: typically up to 14 months or as configured by the provider.
9. Security
We use administrative, technical, and physical safeguards (e.g., HTTPS/TLS, access controls, monitoring). No system is 100% secure; please use unique, strong passwords and keep them confidential.
10. Children’s Privacy
The Site is not intended for children under 13. We do not knowingly collect data from children. If you believe a child provided data, email sellourastore@gmail.com and we will delete it.
11. International Transfers
Your information may be processed in countries other than your own. Where required, we use appropriate safeguards to protect your data during such transfers.
12. Your Privacy Choices & Rights
Your available rights depend on your location but may include:
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Access (a copy of your data), correction, deletion, and portability.
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Objection to certain processing (including direct marketing) and restriction of processing.
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Withdraw consent where processing is based on consent (e.g., certain cookies/ads).
How to exercise: email sellourastore@gmail.com with your request. We may ask for information to verify your identity and will respond within the time required by applicable law.
You can also manage cookies and personalized ads using the links in Cookies & Tracking.
13. Third-Party Links
Our Site may link to third-party websites or services. Their privacy practices are governed by their own policies.
14. Changes to This Policy
We may update this Policy from time to time. The “Last updated” date at the top shows the latest revision. Significant changes will be posted on this page and, where appropriate, notified to you.
15. How to Reach Us
For any questions, requests, or complaints about this Policy or your personal information, email sellourastore@gmail.com.
